Alpha Beta Probe
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      1. FAQs
      2. Alpha Beta Probe

      No counts are acquired during measurements taken with the Alpha Beta Probe

      3 key steps

      First, try unplugging and plugging the Alpha Beta Probe back into the RayMon tablet, D5 RIID or USB slot of your laptop/PC, and retry.

      Also ensure you are using the USB cable provided with the device.

      If this problem still persists, get in touch with our service team by submitting a service ticket on the Kromek Customer Portal.