My Quant GR1 is connected to MSA Premium on my laptop/PC, but no counts are acquired during measurements

3 key steps

First, try unplugging and plugging the GR detector back into the laptop/PC, and retry.

Also ensure you are using the USB cable provided with the device.

If this problem still persists, get in touch with our service team by submitting a service ticket on the Kromek Customer Portal.