![Logo_safer_healthier_strap_blk (3).png]](https://help.kromek.com/hs-fs/hubfs/Logo_safer_healthier_strap_blk%20(3).png?height=40&name=Logo_safer_healthier_strap_blk%20(3).png){kind=logo}
There's an issue with the display screen of my D5 RIID
Check charging first
First, check if your D5 RIID is fully charged.
If your D5 RIID has been charged for long enough and there is still an issue with the display, then don’t hesitate to get in touch with our service team by submitting a service ticket on the Kromek Customer Portal.