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No counts are acquired during measurements taken with the NaI Probe
3 key steps
First, try unplugging and plugging the NaI Probe back into the RayMon tablet or USB slot of your laptop/PC, and retry.
Also ensure you are using the USB cable provided with the device.
If this problem still persists, get in touch with our service team by submitting a service ticket on the Kromek Customer Portal.