My SIGMA 25/50 detector won't turn on

First, check the USB cable is plugged in properly on both sides. Make sure you are not using a USB hub.

Then, try plugging the detector into a different USB slot in the laptop/PC if the SIGMA 25/50 is not being picked up.

Try out a different cable, and ensure the cable you are using is also less than 1m.

If your SIGMA 25/50 still won’t turn on, do not hesitate to get in touch with our service team by submitting a service ticket on the Kromek Customer Portal.