---
title: No counts are acquired during measurements taken with the RayMon
description: 3 key steps
---

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# No counts are acquired during measurements taken with the RayMon

## 3 key steps

First, try unplugging and plugging the Probe back into the RayMon tablet, and retry.

Also ensure you are using the USB cable provided with the device.

If this problem still persists, get in touch with our service team by [submitting a service ticket on the Kromek Customer Portal.](https://help.kromek.com/customer-portal?hsLang=en)

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