--- title: D3M ID | FAQs description: D3M ID --- [Skip to content](https://help.kromek.com/faqs/d3m-id#main-content) English Show submenu for translations [Contact us](https://help.kromek.com/faqs/kb-tickets/new) ![Logo\_safer\_healthier\_strap\_blk (3).png\]](https://help.kromek.com/hs-fs/hubfs/Logo_safer_healthier_strap_blk%20(3).png?height=40&name=Logo_safer_healthier_strap_blk%20(3).png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.kromek.com/faqs/kb-tickets/new) - [Visit our website](https://www.kromek.com/) [Visit our website](https://www.kromek.com/) Welcome to the Kromek FAQs! How can we help you? - There are no suggestions because the search field is empty. 1. [FAQs](https://help.kromek.com/faqs) 2. [D3M ID](https://help.kromek.com/faqs/d3m-id) # D3M ID - [How do I turn the D3M ID on and off?](https://help.kromek.com/faqs/how-do-i-turn-the-d3m-id-on-and-off) - [How do I set the D3M ID to Bluetooth® pairing mode?](https://help.kromek.com/faqs/how-do-i-set-the-d3m-id-to-bluetooth-pairing-mode) - [How is the D3M ID powered?](https://help.kromek.com/faqs/how-is-the-d3m-id-powered) - [How do I charge the D3M ID?](https://help.kromek.com/faqs/how-do-i-charge-the-d3m-id) - [What training is available to me for the D3M ID?](https://help.kromek.com/faqs/what-training-is-available-to-me-for-the-d3m-id) - [How do I change the alarm sounds on the D3M ID?](https://help.kromek.com/faqs/how-do-i-change-the-alarm-sounds-on-the-d3m-id) - [How does the D3M ID collect data?](https://help.kromek.com/faqs/how-does-the-d3m-id-collect-data) - [How do I extract files from the D3M ID?](https://help.kromek.com/faqs/how-do-i-extract-files-from-the-d3m-id) - [How do I transfer data from the D3M ID?](https://help.kromek.com/faqs/how-do-i-transfer-data-from-the-d3m-id) - [How do I replace the D3M ID's battery?](https://help.kromek.com/faqs/how-do-i-replace-the-d3m-ids-battery) - [How often should the D3M ID be charged?](https://help.kromek.com/faqs/how-often-should-the-d3m-id-be-charged) - [How is the D3M ID calibrated?](https://help.kromek.com/faqs/how-is-the-d3m-id-calibrated) - [Where can I find firmware updates for the D3M ID?](https://help.kromek.com/faqs/where-can-i-find-firmware-updates-for-the-d3m-id) - [Where can I find software updates for the D3M ID?](https://help.kromek.com/faqs/where-can-i-find-software-updates-for-the-d3m-id) - [What warranty is available with the D3M ID?](https://help.kromek.com/faqs/what-warranty-is-available-with-the-d3m-id) - [Where can I find the D3M ID brochure and/or spec sheet?](https://help.kromek.com/faqs/where-can-i-find-the-d3m-id-brochure-and/or-spec-sheet) - [What desktop-based tools or software accompanies the D3M ID?](https://help.kromek.com/faqs/what-desktop-based-tools-or-software-accompanies-the-d3m-id) - [My D3M ID won't turn on](https://help.kromek.com/faqs/my-d3m-id-wont-turn-on) - [My D3M ID won't charge](https://help.kromek.com/faqs/my-d3m-id-wont-charge) - [How do I log in to the Kromek ID app?](https://help.kromek.com/faqs/how-do-i-log-in-to-the-d3m-id-app) - [The phone connected to my D3M ID has lost its signal](https://help.kromek.com/faqs/the-phone-connected-to-my-d3m-id-has-lost-its-signal) - [I've lost the Bluetooth® signal between my D3M detector and phone](https://help.kromek.com/faqs/ive-lost-the-bluetooth-signal-between-my-d3m-detector-and-phone) - [There's a bug with my D3M ID; what do I do?](https://help.kromek.com/faqs/theres-a-bug-with-my-d3m-id-what-do-i-do) - [The battery of my D3M ID drains really quickly](https://help.kromek.com/faqs/the-battery-of-my-d3m-id-drains-really-quickly) - [How do I connect my D3M and smartphone via USB instead of Bluetooth®?](https://help.kromek.com/faqs/how-do-i-connect-my-d3m-and-smartphone-via-usb-instead-of-bluetooth) - [I can't see my D3M detector on Ciris](https://help.kromek.com/faqs/i-cant-see-my-d3m-detector-on-ciris) - [I don't have a license for my Kromek ID app. Where do I get a license?](https://help.kromek.com/faqs/i-dont-have-a-license-for-my-kromek-id-app.-where-do-i-get-a-license) - [Why is my Kromek ID app connected to another detector?](https://help.kromek.com/faqs/why-is-my-kromek-id-app-connected-to-another-detector) - [Where can I download Ciris?](https://help.kromek.com/faqs/where-can-i-download-ciris) See less ▼ - [Alpha Beta Probe](https://help.kromek.com/faqs/alpha-beta-probe) - [CZT Probe](https://help.kromek.com/faqs/czt-probe) - [D3M](https://help.kromek.com/faqs/d3m) - [D3M ID](https://help.kromek.com/faqs/d3m-id) - [D3S ID](https://help.kromek.com/faqs/d3s-id) - [D5 RIID](https://help.kromek.com/faqs/d5-riid) - [GR Family](https://help.kromek.com/faqs/gr-family) - [K102](https://help.kromek.com/faqs/k102) - [KSpect](https://help.kromek.com/faqs/kspect) - [MultiSpect Analysis](https://help.kromek.com/faqs/multispect-analysis) - [NaI Probe](https://help.kromek.com/faqs/nai-probe) - [Quant GR1](https://help.kromek.com/faqs/quant-gr1) - [Quant RayMon](https://help.kromek.com/faqs/quant-raymon) - [RayMon](https://help.kromek.com/faqs/raymon) - [SIGMA 25/50](https://help.kromek.com/faqs/sigma-25-50) - [TN15](https://help.kromek.com/faqs/tn15) [![Chill listening crop-3](https://help.kromek.com/hs-fs/hubfs/Logo_safer_healthier_strap_blk%20(1).png?width=74&height=24&name=Logo_safer_healthier_strap_blk%20(1).png "Chill listening crop-3")](https://www.kromek.com/) Kromek FAQs Copyright © 2026, Kromek Group plc